The Ops Shortcut

Every Tuesday, one fix for trade and home service business owners who are losing hours to admin work that should run itself.

Some weeks it's an AI tool. Some weeks it's an automation. Some weeks it's a ServiceM8 setup most people miss. Always specific to the business types that actually need it: HVAC, plumbing, pest control, security, cleaning.

Written by a ServiceM8 Certified Partner and AI automation consultant who builds these systems for a living.

Featured

retention

+5

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

May 5, 2026

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3 min read

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

How an HVAC business found $45,000 in contracted revenue sitting idle in their job history.

Kevin Chan
Kevin Chan

Reputation

+3

14 reviews. 340 jobs.

Apr 28, 2026

•

2 min read

14 reviews. 340 jobs.

Why Your Techs Can't Be Your Review Strategy

Kevin Chan
Kevin Chan

Articles

retention

+5

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

May 5, 2026

•

3 min read

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

How an HVAC business found $45,000 in contracted revenue sitting idle in their job history.

Kevin Chan
Kevin Chan

Reputation

+3

14 reviews. 340 jobs.

Apr 28, 2026

•

2 min read

14 reviews. 340 jobs.

Why Your Techs Can't Be Your Review Strategy

Kevin Chan
Kevin Chan
The Two-Trip Problem Costing Trade Businesses Hours Every Week

Apr 21, 2026

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2 min read

The Two-Trip Problem Costing Trade Businesses Hours Every Week

Why techs are showing up to jobs without the right information — and how to fix it

Kevin Chan
Kevin Chan
The Invoice Timing Problem Killing Your Cash Flow

Apr 14, 2026

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2 min read

The Invoice Timing Problem Killing Your Cash Flow

Why sending invoices at the end of the week is costing you money

Kevin Chan
Kevin Chan
How One ServiceM8 Business Cut Admin Time by 40%

Mar 31, 2026

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3 min read

How One ServiceM8 Business Cut Admin Time by 40%

A real before-and-after from a field service company

Kevin Chan
Kevin Chan
3 AI Tools That Actually Make Sense for Your Service Business

Mar 24, 2026

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3 min read

3 AI Tools That Actually Make Sense for Your Service Business

A no-fluff breakdown of what's worth trying right now

Kevin Chan
Kevin Chan
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